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February 28, 2009

We are Proud of our Customer Service

This has got to be the hardest part of doing business online, having customer service that we can be proud of - and we are!  We get an incredible number of emails, calls, and comments that praise our cutomer support reps.  It is (Pets)Truly gratifying to get something like

"I will continue to purchase from Petstruly. They went so far as to phone me on a question I had sent via email.They are very helpful and reasonable on the item I purchased.They ship out quickly. They treat a person the way you want and expect to be treated.They appreciate your business and show it. Pat" - from Pat M 2/25/09

"I had ordered from another company first. I received no response at all so I called and talked with Brenda and explained my story. She was very supportive and helpful and took my order by phone. I had my order 2 days later." - from Roxie H 2/17/09

"...Thank you very much, your business is a pleasure to work with." - from Karen W 2/16/09

"...Very fast service on my order.thanks so much." - from Pat 2/14/09

"The customer service representative whom I placed my order with was
extremely patient and kind.  She was such a lovely person and I enjoyed
having her assist me with my order. " - from Rebecca N 1/15/08

"The person who helped me with this order was extremely helpful - over
and above what I expected.  She went out of her way to help me find what I
needed and the amount I needed.  Wonderful  customer service.  Product was
shipped very quickly." - From Ronald S 12/16/08

"i spoke to one rep because i had a credit card issue and they were very
nice, easy to talk to and patient." - from Cheryl F 12/10/08


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